Updated May 11th, 2020

 In consideration of the ongoing COVID-19 pandemic, Mount Pleasant Cemetery (London) Inc. is taking steps to reduce risk to our staff, the families we serve, and our guests.

 We take the safety of our community and the families we serve very seriously and we have adapted our daily health and safety protocols to reflect this. We are taking extra precautions to limit exposure, our staff will be cleaning on an ongoing basis, and we will be following all government recommended guidelines (including social distancing). Please understand we are implementing these safety measures to ensure we can continue to serve you in your time of need.

 As of March 16th, 2020, we have begun to prioritize essential services and focus on at-need families who have experienced a death. Some functions will be offered in a modified capacity, while others are temporarily suspended.

 The following adjustments have been made based on the information provided through the governing bodies that look after Funeral Providers and Cemeteries as well as the local, provincial and national health agencies. They are as follows:

---

Immediate Assistance

 If a death has occurred, please call 519-434-6504 at any time, where we can direct you to the appropriate representative to best meet your needs.


Essential Services

Transfer Service - We continue to offer services for at-need families. Please contact us at any time, and a consultant can begin the process.

Cremations - Cremation will continue as usual, though only Funeral Providers may enter the crematorium/retort area while accompanied by the crematorium operator. 

Casket Burials - Cemetery staff will continue to offer casket burials. For further information, please contact a cemetery representative or contact your Funeral Provider who can submit a request. 


Modified Services

Graveside Services - Cemetery staff will approach the grave after the family has departed. If the family wishes to witness the casket being lowered or the grave being filled, we will be asking only 2 - 4 family members to be present to reduce risk. 
We are unable to offer tents for burials at this time.

At-Need Arrangements - We request only two family members make arrangements at this time. Arrangements can be made remotely according to your comfort level, or if you would like to proceed in person, we will ask that you pass our screening process. Upon completion of our screening, we will discuss how to proceed. 


Temporarily Suspended Services

Pre-Arrangements - We will not be taking appointments for pre-arrangements at this time. Our staff are responding to inquiries via email, and if time permits, we may be able to assist you further in your arrangements.

Cremation Burials - we are asking that families postpone and rearrange all cremation burials and inurnments at this time. We will readdress this matter regularly as we move forward.

Gatherings – All gatherings are suspended until further notice. This includes all gatherings in our chapel facilities, at the office, and throughout our cemetery grounds.

Flower Beds and Memorial Gardens - We will be unable to offer our seasonal flower beds and memory gardens. Annual memorial planting will return in the Summer of 2021. 

Cremation Witnessing - No cremation witnessing will be allowed. Family members will not be permitted to enter the crematorium at this time. 


Screening Process

  1. Have you or someone you have had recent contact with been outside of the country in the past 14 days? (This includes travel to the United States)
  2. Have you or anyone in your immediate family encountered someone who has, or is suspected of having, COVID-19?
  3. Do you have, or have you experience any of these symptoms in the past 14 days:
  • Fever
  • Cough
  • Shortness of Breath

 If you have answered yes to any of these questions, our consultants will ask you to make arrangements remotely.


Office Hours
 Our office doors will be locked, and admittance will be permitted only to essential visitors. Staff will be responding to phone calls and emails during regular business hours:

Monday to Friday from 8:30 a.m. to 5:00 p.m. 
(Office is closed between 12:30 p.m. to 1:00 p.m. for lunch)

Saturday and Sunday we will be closed

Please send all other inquiries to
info@mpcemetery.ca
We will respond promptly according to urgency.


Cemetery Grounds
 The cemetery grounds continue to be open to the public in accordance with our by-laws, “The cemetery grounds are open from dawn to dusk. Entry at other times is not permitted.” (section 4.2.01).

 We ask visitors to follow the appropriate steps to protect yourself and those around you by following the guidelines set out by the various levels of government throughout Canada, including following social distancing and limiting your group size to no more than five people. 


General Inquiries
 We ask that families with general inquiries, looking to make a payment, requesting a work order, or other matters that are not urgent to call our cemetery office during regular business hours at 519-434-6504 or email info@mpcemetery.ca


For Funeral Homes & Funeral Providers
 Please call prior to your arrival. We will have staff ready to assist you if necessary.

---

 All measures are being evaluated as new information is provided, and this page will be updated with any amendments. We will continue to strive to follow the best practices laid out by all levels of government. We apologize for any inconvenience these initiatives may cause, and we appreciate your support during these difficult times.

 Sincerely,

Mount Pleasant Cemetery (London) Inc.